Monday Dec 22, 2025
Southwest’s Secret Weapon Wasn’t Planes or Prices. It Was This. | Carly Alyssa Thorne
Colleen Barrett, legendary former President of Southwest Airlines, joins this conversation to unpack the people-first culture that made Southwest an icon. We explore how love, humor, and radical employee care became strategic advantages, why “servant leadership” isn’t soft at all, and how a clear culture can outlast market changes, competitors, and crises. Colleen shares timeless lessons any leader, team, or entrepreneur can apply to build a company people never want to leave.
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